Who is Service Line Warranties of America?

SLWA_logo_taglinePhilip E. Riley, Jr., CEO of Service Line Warranties of America (SLWA), which was founded in 2003, was concerned that while government was addressing aging public infrastructure issues, there was no solution available to homeowners, whose private water and sewer lines are subjected to the same wear and tear as public service lines. SLWA initially focused on addressing the issues presented by the aging public infrastructure with local utilities. By 2009, he recognized the need for educating homeowners about their service line responsibilities at the municipal level, and began partnering with municipalities across the U.S.

With the support and endorsement of the National League of Cities (NLC), the North Central Texas Council of Governments (NCTCOG), the Indian National Council of Governments (INCOG) and the Local Authority Service (LAS), created by the Association of Municipalities Ontario (AMO) in Ontario, Canada, the program is now available in more than 250 cities and municipalities across North America.

The National League of Cities Service Line Warranty Program, administered by Service Line Warranties of America (SLWA) has a deep understanding of working with city officials to provide a service line warranty program that adds value and meets service expectations for the city and its residents.

SLWA and its affiliates are committed to acting with the highest level of integrity and ethics in daily interactions with clients, customers, employees, contractors and stakeholders. Business transparency and dedication to providing an exceptional customer experience has resulted in a customer satisfaction rating that has exceeded 95% for more than 10 years. SLWA’s values are deeply engrained in its employees’ work ethic and is demonstrated through their respect of others and honesty when handling daily business interactions. Humility and respect are articulated through the encouragement of listening carefully and working effectively to create a winning scenario from which all parties benefit. This approach has yielded consistently outstanding results and is why SLWA was selected as the 2013 Winner of the Western Pennsylvania Torch Award for Marketplace Ethics and the 2015 winner of the West Virginia Municipal League Conservation Award.

SLWA partnered with the NLC to bring the NLC Service Line Warranty Program to cities, towns and municipalities across the United States. Endorsement from the NLC, a highly respected ambassador for municipalities, helped establish credibility and trust in the program since its affiliation upholds the long-standing, well-respected NLC image. As a partner representing the NLC brand, SLWA is committed to both the BBB accreditation standards and those of the National League of Cities. With integrity and ethics weighing heavily in the company’s mission, vision and values, SLWA demonstrates the core fundamentals of what the BBB and the Torch Award represent.

“Considering the large customer base that Service Line Warranties of America has worked with over these past 10 years and their exemplary record at the Bureau, I’m proud to have you as an accredited business of the BBB,” said Mr. Warren King, President of the Western Pennsylvania Better Business Bureau. “There were three key things that stood out in their business philosophy – full disclosure and communication with customers, partners, vendors and staff, which are all part of the company’s daily ethical standards and values; honoring promises by providing service in the fairest and most honest way possible; and acting with integrity, which involves mutual respect, problem solving without overreaction and fair and equitable ways of ensuring complete client satisfaction.”

While all businesses are rated through the Better Business Bureau, the grade rating is merely a matrix of claims and unresolved issues. The accreditation is where the value to the consumer lies and the business practices of the company are evaluated. SLWA and its affiliates are diligent about maintaining their Better Business Bureau accreditation, which requires that the business not only work to resolve customer complaints, but also adhere to ethical and customer-oriented business practices. By partnering with a long-standing Better Business Bureau Accredited Business, the city can be confident that customers take first priority and that repairs are made to the customers’ satisfaction and in accordance with local code.

“Service Line Warranties of America assimilates integrity, ethics, trust and honesty as central values for its organization,” said Dr. James Weber, Torch Award Judge and current Professor of Business Ethics and Management, Senior Fellow and Founding Director of the Beard Center for Leadership in Ethics at Duquesne University. “This firm’s ethical employee training includes six pillars of character and emphasizes a positive approach toward the benefits of being ethical. The firm also created a Community and Employee Engagement Committee to better enable the firm to act responsibly toward the community.”

4 Reasons to Purchase a Water or Sewer Line Warranty


#1 – Failing Infrastructure

The American Society of Civil Engineers (ASCE) recently gave a D (D = Poor) rating to America’s water and wastewater public infrastructure. Homeowners’ water and sewer lines are subjected to the same conditions as the lines that make up the public infrastructure – age, root invasion, ground shifting, fluctuating temperatures and more. While government is addressing the public infrastructure, homeowners are responsible for the cost of repairs to the service lines located on their properties. These repairs can cost between $1,300 to upwards of $3,500, which can be hard on a family budget. With a warranty, the homeowner is covered for the repair costs to fix water and sewer lines that have failed due to normal wear and tear.

#2 – Emergency Repairs are Expensive 

A recent study by the Federal Reserve suggested that more than 50% of individuals surveyed could not afford a hypothetical emergency expense of $400 without selling belongings or borrowing money. Homeowners work hard for their money and it’s no secret that the expense of owning a home adds up over time. In fact, the study by the Federal Reserve also revealed that “more than a third of all respondents said they were worse off financially than five years ago.” With credit hard to come by and many of those eligible for retirement unprepared, expensive repairs are just not in the budget.

When evaluating monthly expenses, such as a water or sewer line warranty program, it’s important for a homeowner to consider what they have in savings and what they can honestly spend each month for protection. For homeowners with limited resources, a few dollars a month to provide peace of mind could outweigh the risk of “if” a failure would ever occur, considering just over half of the survey respondents were putting some portion of their income away in savings and only 39% said they had a rainy day fund.

#3 – Finding a Contractor Can Be Difficult

It can be difficult to find a contractor you can trust to do the job right the first time. According to Rob and Rodman, “There are lots of folks who call themselves contractors, but many of those that do aren’t going to make you happy so brace yourself for an ordeal. Don’t for one second think that someone who arrives well dressed in a nice truck has a clue. They may simply have an MBA, know how the money works, and have enough sense to look like what passes as a contractor.”

Lifehacker.com suggests, “You can’t cut corners here—there are plenty of bad handymen out there willing to do shoddy work and charge you a ton of money, and they give the good ones who are eager for your business a bad name.” With a service line warranty, the vetting has been done, so you know that the contractor sent to make the repair has proper licenses and insurance and is located within the area.

The Service Line Warranties of America  Warranty Program only uses contractors that have successfully passed a rigorous background check, maintain proper licensing and insurance as the warranty program representative and are committed to providing exceptional customer service.

#4 – Water Conservation and Ground Pollution Prevention

Homeowners with a service line warranty are more likely to report a problem and have it fixed quickly, which helps with water conservation efforts and prevents ground pollution.